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Knowledge Base

Your own support center, that reduce your support time and improves customer service. A fully fledged Knowledge Base to help your customers find solutions before contacting the helpdesk team. Easy to manage and navigate.

You can customize all aspects of the categories, so that users can easily find the information they require. You also can group the solutions into specific topics, facilitating customers to browse for solutions in the Knowledge base.

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Knowledge Base

Ability to customize the basic Knowledge Base URL

Default welcome msg!

Managing Your Account

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Find a Missing Package That Shows as Delivered
Store Administrator Jan 30, 2014

What to do if your package shows as delivered but you can't find it. If your tracking information shows that your package was delivered, but you can't find it: Look for a notice of attempted delivery Look around the delivery location for your package See if someone else accepted the deliver...

Sign Up for Shipment Updates via Text for a Specific Package
Store Administrator Jan 30, 2014

You can sign up to receive tracking information via text message for specific packages. To sign up for a specific package, follow these steps: Go to Your Account and click Delivery Information. Find the order you'd like to track and click Trace Package. You'll be shown t...

Return Items You Ordered
Store Administrator Jan 30, 2014

You can return any items. When you return an item, you may see different return options depending on the seller, item, or reason for return. In retail, returning is the process of a customer taking previously purchased merchandise back to the retailer, and in turn, receiving a cash refund, excha...

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